{"id":504,"date":"2015-11-11T10:48:59","date_gmt":"2015-11-11T09:48:59","guid":{"rendered":"https:\/\/www.eren.ch\/?page_id=504"},"modified":"2024-03-06T15:45:52","modified_gmt":"2024-03-06T14:45:52","slug":"prevention-gestion-conflits-mediation","status":"publish","type":"page","link":"https:\/\/www.eren.ch\/organisation\/rh\/prevention-gestion-conflits-mediation\/","title":{"rendered":"Pr\u00e9vention, gestion des conflits et protection de la personnalit\u00e9"},"content":{"rendered":"\n<p><strong>L\u2019EREN prend l\u2019engagement de veiller \u00e0 la protection de la personnalit\u00e9 et la dignit\u00e9 de ses collaboratrices, ses collaborateurs et de ses b\u00e9n\u00e9voles.<\/strong><\/p>\n\n\n\n<p>Elle met tout en \u0153uvre en vue d\u2019assurer un climat de travail favorable ainsi qu\u2019une gestion optimale des conflits de travail. L\u2019EREN prend les mesures n\u00e9cessaires pour pr\u00e9venir et combattre tout comportement susceptible de porter atteinte \u00e0 l\u2019int\u00e9grit\u00e9 physique et psychique de ses collaboratrices, collaborateurs et de ses b\u00e9n\u00e9voles.<\/p>\n\n\n\n<p>Elle fournit aux personnes pr\u00e9sum\u00e9es victimes de ce genre d\u2019abus les moyens n\u00e9cessaires de sauvegarder leurs droits.<\/p>\n\n\n\n<p><strong>Voir aussi: <\/strong><a href=\"https:\/\/www.eren.ch\/signalement-abus\/\">Signalement d\u2019abus<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-dispositif\">Dispositif<\/h2>\n\n\n\n<p>L\u2019EREN offre un dispositif concernant la pr\u00e9vention, la gestion des conflits et la protection de la personnalit\u00e9. Elle propose \u00e0 tout son personnel et ses b\u00e9n\u00e9voles des ressources et des moyens afin de :<\/p>\n\n\n\n<ul>\n<li>fournir un lieu d\u2019\u00e9coute;<\/li>\n\n\n\n<li>permettre une gestion efficace des conflits internes \u00e0 l\u2019EREN;<\/li>\n\n\n\n<li>pr\u00e9venir et faire cesser le harc\u00e8lement psychologique et sexuel.<\/li>\n<\/ul>\n\n\n\n<p>Le dispositif, comprenant une m\u00e9diatrice et un m\u00e9diateur externes \u00e0 l\u2019EREN, fonctionne en toute ind\u00e9pendance et garantit la confidentialit\u00e9 aux collaboratrices, aux collaborateurs et aux b\u00e9n\u00e9voles.<\/p>\n\n\n\n<p>Le recours \u00e0 ce dispositif est gratuit.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-entretien-ecoute\">Entretien, \u00e9coute<\/h2>\n\n\n\n<p>En cas de conflits, de situations relationnelles de travail difficiles ou de harc\u00e8lement, il est utile de faire appel \u00e0 une m\u00e9diatrice ou un m\u00e9diateur externe et neutre.<\/p>\n\n\n\n<p>Le dispositif propos\u00e9 par l\u2019EREN permet aux collaboratrices, aux collaborateurs et aux b\u00e9n\u00e9voles d\u2019exposer leur situation, de clarifier les probl\u00e8mes et de chercher des solutions adapt\u00e9es.<\/p>\n\n\n\n<p>Le plus souvent, un premier entretien permet de d\u00e9nouer la situation.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-mediation\">M\u00e9diation<\/h2>\n\n\n\n<p>La m\u00e9diation est efficace pour g\u00e9rer les conflits. Elle a pour but de clarifier la situation, de r\u00e9tablir le dialogue<br>et de trouver des solutions r\u00e9alistes et satisfaisantes entre les personnes concern\u00e9es.<\/p>\n\n\n\n<p>Dans ces situations, un-e m\u00e9diateur-trice favorise, par l\u2019organisation d\u2019entretiens confidentiels, le r\u00e9tablissement de la communication et la r\u00e9solution du conflit.<\/p>\n\n\n\n<p>Personnes en charge de la m\u00e9diation :<\/p>\n\n\n\n<ul>\n<li>accompagnent individuellement les collaboratrices, collaborateurs et les b\u00e9n\u00e9voles qui en font la demande, en vue d\u2019examiner les probl\u00e8mes sous diff\u00e9rents angles et de rechercher des solutions satisfaisantes;<\/li>\n\n\n\n<li>favorisent la communication et le dialogue entre les personnes en conflit afin qu\u2019elles puissent trouver des solutions convenant \u00e0 chacune d\u2019entre elles; <\/li>\n\n\n\n<li>informent sur les autres moyens \u00e0 disposition selon les probl\u00e9matiques rencontr\u00e9es.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-qui-contacter\">Qui contacter?<\/h2>\n\n\n\n<p><strong>Demande de m\u00e9diation<br><\/strong>Les coordonn\u00e9es des m\u00e9diateur-trice sont disponibles dans le <a href=\"https:\/\/www.eren.ch\/wp-content\/uploads\/2023\/01\/Flyer-gestion-conflits.pdf\">document de r\u00e9f\u00e9rence<\/a>.<\/p>\n\n\n\n<p><strong>Questions g\u00e9n\u00e9rales le dispositif<\/strong><br>Nicolas Jaccard, responsable des <a href=\"https:\/\/www.eren.ch\/organisation\/rh\/\">ressources humaines<\/a><br>Fbg de l\u2019H\u00f4pital 24 &#8211; 2000 Neuch\u00e2tel<br>032 725 78 14<br><a href=\"mailto:nicolas.jaccard@eren.ch\">nicolas.jaccard@eren.ch<\/a><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/www.eren.ch\/wp-content\/uploads\/2023\/01\/Flyer-gestion-conflits.pdf\"><img decoding=\"async\" width=\"1024\" height=\"724\" src=\"https:\/\/www.eren.ch\/wp-content\/uploads\/2023\/01\/gestion-conflits-1-1024x724.jpg\" alt=\"\" class=\"wp-image-5802\" srcset=\"https:\/\/www.eren.ch\/wp-content\/uploads\/2023\/01\/gestion-conflits-1-1024x724.jpg 1024w, https:\/\/www.eren.ch\/wp-content\/uploads\/2023\/01\/gestion-conflits-1-300x212.jpg 300w, https:\/\/www.eren.ch\/wp-content\/uploads\/2023\/01\/gestion-conflits-1.jpg 1496w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/www.eren.ch\/wp-content\/uploads\/2023\/01\/Flyer-gestion-conflits.pdf\"><img decoding=\"async\" width=\"1024\" height=\"724\" src=\"https:\/\/www.eren.ch\/wp-content\/uploads\/2023\/01\/gestion-conflits-2-1024x724.jpg\" alt=\"\" class=\"wp-image-5803\" srcset=\"https:\/\/www.eren.ch\/wp-content\/uploads\/2023\/01\/gestion-conflits-2-1024x724.jpg 1024w, https:\/\/www.eren.ch\/wp-content\/uploads\/2023\/01\/gestion-conflits-2-300x212.jpg 300w, https:\/\/www.eren.ch\/wp-content\/uploads\/2023\/01\/gestion-conflits-2.jpg 1496w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Tol\u00e9rance z\u00e9ro vis-\u00e0-vis de tout acte portant atteinte \u00e0 l\u2019int\u00e9grit\u00e9 physique, psychique ou spirituelle commis entre des personnes \u00e0 son service (salari\u00e9s et b\u00e9n\u00e9voles) ou par celles-ci \u00e0 l\u2019\u00e9gard de tiers.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":79,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.6 (Yoast SEO v22.6) - 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